The quality team looks busy, now ship as you wish!

A small number of e-commerce brands are serving orders of a large number of people. Customers can find the products they need online, but is there a person to hear them out when they face problems with delivery? Look at the return and replacement process for big e-commerce platforms. You would likely find a thick layer of automated screens that works to reduce the number of customer concerns which has to be attended by a real person in the organization.

Technically there aren’t enough people to attend to customer disputes in a business where a small team caters to a huge market. Flow of information from customers to company is contained like how dams check rivers. Have the frequency of bad shipments received by customers increased since the start of this year? I am witnessing more goods being delivered with wrong color, missing parts, or having damages.

Avoid ordering assorted products like dinner sets If you see “1 item left in stock” notice on the product page, unless you are okay to deal with replacement, delay and disappointment. The seller may ship a tampered package sealed with duct tape, in which leftover items are placed to make it look like a complete product. The stock will become empty once this made up package is shipped to you. If some parts are wrong or missing, the replacement may take much longer than you expected to arrive.